A little help.
Back to creating.
Photo questions, credits or subscriptions — start here.
Keep the good ones.
My photo won’t import.
Check Really’s photo access in iPhone Settings and make sure the photo is downloaded from iCloud. Try reopening the library and choosing the image again.
Can I edit without uploading a photo to AI?
Yes. Filters, Adjust and Beautify are local editing tools. They do not send your photo or face landmarks to Google. AI effects are optional and require your consent.
My AI creation was interrupted.
Reopen Really with the same app identity and internet connection so the app can check the existing creation. Results are recoverable for one hour after they are saved on our server. Avoid starting a second creation while the first is being recovered.
Where are my saved photos?
Your in-app collection appears in Gallery. Saving to your device also places a copy in Apple Photos after you grant permission. The in-app gallery is local, so export anything important before deleting app data or uninstalling.
A clearer picture.
How do I restore my subscription?
Open Really’s purchase screen and choose Restore Purchases. Use the same Apple Account that made the purchase. Subscription restoration and the local gallery are separate; restoring a purchase does not recreate photos deleted from your device.
When do daily credits refresh?
Daily AI credits reset at midnight UTC while your subscription is active: 5 for Pro, 10 for Gold. Unused daily credits do not roll over. Your available daily credits are used before purchased credits.
Why can’t I buy a credit pack?
Pack checkout requires an active, renewing Pro or Gold subscription with no billing issue. If you have turned off renewal, you may need to resume it before buying a new pack. Existing purchased credits can still be used.
Does cancelling remove my credits immediately?
Cancelling renewal normally leaves your plan and daily credits active until the verified paid period ends. Purchased credits do not expire under the current rules. New pack purchases may become unavailable when renewal is turned off.
Your photos. Your choices.
How do I delete my Really data?
Open Settings in Really, choose Delete my data and confirm. The app removes the local collection and starts cleanup of linked service data. If a connection fails, cleanup can resume. Limited security and transaction fingerprints remain as described in the Privacy Policy.
Will deleting data cancel my subscription?
No. Cancel subscriptions separately in your Apple Account settings. Deleting app data also does not delete copies you have already exported to Apple Photos.
What information should I share with support?
Describe what happened, your iPhone model, iOS version and Really version. If relevant, include the date and your support identifier from Settings. Do not send passwords, full payment details or private photos unless specifically needed through an agreed secure channel.